RAN Planning and Optimization Manager
General Job Information
Job Title: Radio Access Network Manager
Reports To: CTO
Role Purpose:
The RAN Planning and Optimization Manager will be responsible for the MOC network infrastructure
planning and optimization and ensure 24/7 service running of the network at optimum level.
Key Responsibilities:
• Managing the RAN network planning process including nominal site planning and simulations
• Ensure Network rollout activities go according to design and technical specifications
• Network Optimization, Capacity & Performance Management
• Managing vendor and subcontractor activities and engagements
• Coordinating stakeholder and customer engagements
• Managing the network configuration activities
• Managing network operation and management activities
• Managing the IP/Core network planning and maintenance
• Help to define processes and procedures for network engineering tasks
• Prepare and maintain up-to-date documentation on current network architecture and services
• Conduct daily, weekly & monthly analysis of the statistics from the live network nodes, trend
analyses, capacity planning and expansion in line with network growth trends and increases in
traffic
• Preparation of Weekly and Monthly Network reports
• Drive technology innovation by keeping up to date with technology that can translate into cost
saving and competitive advantage for the organization
• SLA negotiations and management
• Ensuring network KPIs and SLAs are met
• Network security and accounting management
• Providing technical support to the sales and marketing team when required
• Provide VIP customer handling and support
Experience and Qualification:
• Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunication or related
field of study
• 8+ years of experience in 2G/3G/4G RAN network planning and optimization
• At least 5 years in network management/leadership role
• Strong KPIs & SLA management experience
• Strong knowledge of Huawei equipment is preferred
• Good Knowledge about mobile network structure and service flows
• Good knowledge of 2G/3G/4G technologies and protocols
• Experience with BSC/RNC/BTS migrations and cutovers planning
• Basic knowledge about network transmission planning
• Ability to extract implementation requirements and details from a high-level request description
• Knowledge of Huawei RuralStar solution is a plus
• Other duties that may be required by the project
Soft Skills Requirement:
• Strong leadership and customer facing skills
• Good communication and problem-solving skills
• Ability to work under pressure and tight deadlines
• Able to work on multiple tasks, dealing with multiple functions and managing multiple resources
• Documentation and presentation skill is highly desirable, especially using excel, Word, PowerPoint
Change Manager
General Job Information
Job Title: Change Manager
Reports To: Operations Manager
Role Purpose:
• The change manager is responsible for monitoring and supervising changes to business processes,
systems and networks within technology
• Change Manager will ensure that change projects are implemented on time and within budget.
Key Responsibilities:
• Define processes and procedures for changes on the network
• Prepare and maintain up-to-date documentation on all changes
• Collaborating with management to gather and analyze operational information
• Preparing change management strategies to reduce expenses, increase revenue, and maximize
efficiency
• Evaluating cost structures and budgetary impact of the proposed changes
• Creating communication and training plans to enable smooth implementation of the strategy
• Approve all network /systems/ software changes in technology
• Tracking implementation progress and reporting back to management
• Coaching managers and supervisors to improve implementation communication
Experience and Qualification:
• Bachelor’s degree in electrical engineering, Computer Science, Telecommunication or related
field of study
• Thorough knowledge of, and experience in, change management principles and methodology
• Ability to influence others and achieve common goals
• Excellent communication skills and ability to build strong relationships
• Exceptional ability to solve problems and think analytically
• Great organizational, project, and time management skills
• Ability to work under pressure and tight deadlines
• Able to work on multiple tasks, dealing with multiple functions and managing multiple resources
• Willingness to learn new things with a good attitude
• Documentation and presentation skill is highly desirable, especially using excel, Word, PowerPoint
Data Center Facility Engineer
General Job Information
Job Title: Data Centre Facility Engineer
Reports To: IT Manager
Job Description
Data Centre Facilities Engineer
The role holder will operate one of the most sophisticated electrical engineering, mechanical engineering, and HVAC systems in Africa. Facility Engineers at the data centers operate, monitor, and support physical facilities conditions. Some duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution, and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You’ll provide daily assistance to both Engineers and Technicians as you read blueprints/schematics, conduct tours of systems, and assess their working order.
You will develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly in emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.
As a Data Center Facilities Manager, you will be responsible for leading a team in 24/7 Data Center operations. Our goal at the Data Center is to keep 100% uptime, ensuring that the critical Data Center Operations are uninterrupted 24x7x365 days a year.
Key Activities
• Manage CFE (Critical Facility Engineer) shift staff: coaches, mentors, and develops staff, oversees and
supports facilities training program, conducts performance reviews, and sponsors team goals
• Manage critical operations and maintenance of all assigned site infrastructure equipment and systems
• As a Datacenter lead, ensure the development and implementation of cross-functional programs related
to the Operational Readiness of our data centers.
• In support of maintenance plans and repair strategies, coordinate with logistics partners to ensure
optimal provisioning of parts, spares, and consumables at all data centers to support continual readiness.
• Provide scalable solutions for reliable asset management to include initial acceptance of owner and
contractor furnished equipment and subsequent tracking of assemblies and subassemblies throughout
the lifecycle of the equipment.
• In collaboration with cross-functional data center teams, support efficient planning of lifecycle
maintenance activities and projects that require equipment shutdowns, to minimize the impact on
redundancy and availability.
• Ensure consistency and use of best practices across the fleet in transition from construction to operations
and operations excellence.
• Provide for cross communications with counterparts at all data center sites, with the leadership team, and
adjacent operating teams to share lessons learned and best practices to improve and optimize
operational readiness and associated processes and routines.
• Support and drive the development, implementation, and improvement of applicable global standards.
• Ensure consistent process deployment in both legacies as well as new build data centers.
• Collate, analyze and submit scheduled and any other defined periodic reports regarding the current and
future state of all business-critical IT systems within the data centers – (EOL notification, track
infrastructure maintenance schedule, et
• Confer and liaise with third-party vendors, as appropriate, to ensure that power, A/C, fire suppression and
floor support, and maintenance issues are addressed and resolved.
• Day-to-day administration of the data center and DRC Center
• Enforce SLA conformance with Service providers
• Ensure proper backup and recovery procedures are in place for all systems and services.
• Establish performance benchmarks, conduct analyses and prepare reports on all aspects of the critical
facility operations and maintenance.
• Work with IT managers and other business leaders to coordinate projects, manage capacity and optimize
plant safety, performance, reliability, and efficiency.
• Create, utilize and administer MOPs and SOPs for all work on critical facilities/data center facility
equipment.
• Schedule work activities, within specified change control/management protocol.
• Maintain a constant state of readiness in support of the mission goal of 99.999% uptime
• Solid Understanding of Critical Electrical and Mechanical / HVAC equipment (UPS, Generators,
Switchgears, PDUs, CRAC Units, Chillers, etc.)
Experience and skills required
• Minimum of 3-5 years of experience with Business Continuity Planning
• Minimum of 3 years of experience, working in Data Center with one or more of the following:
network, distributed systems, mainframe, midrange, batch operations experience
• A broad and detailed knowledge of data management operations at the technical level based on
hardware and software solutions for PC client/server environments
• Ability to interact with individuals on all organizational levels and deal with external vendors
Preferred qualifications:
• Master’s degree in a technical discipline or equivalent practical experience.
• Experience collaborating with other business units to meet company goals and standards.
• Understanding the operations and maintenance of electrical, control systems, and mechanical
systems in a data center environment.
• Ability to develop and grow team members, through coaching, mentoring, and training.
• Demonstrated ability to quickly understand complex systems
• High level of human relations/interpersonal skills as well as excellent verbal and written
communication and listening skills
• Must have good attention to detail skills and a capacity to escalate to and influence senior
managers and customers
• Establishes operational and performance benchmarks conducts analyses and prepares reports
on all aspects of the critical facility operation and maintenance
• Experience leading small teams and sub-contractors
• Experience educating and influencing cross-functional teams
• Experience in effectively communicating risk versus benefit
• Track record of assertively driving projects to completion with minimal supervision
• Experience in root cause analysis, project, and program management
• Experience providing solutions to large-scale projects
• Strong procedural documentation skills are required.
• Understanding of and experience with service level agreements
• Working experience or general knowledge of the ITIL framework is highly desirable
Data Center Facility Manager
General Job Information
Job Title: Data Centre Facility Manager
Reports To: IT Manager
Job Description
Data Centre Facilities Manager
The role holder operates one of the most sophisticated electrical engineering, mechanical engineering, and HVAC systems in Africa. Facility Engineers at the data center operates, monitor, and support physical facilities conditions. Some duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution, and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You’ll provide daily assistance to both Engineers and Technicians as you read blueprints/schematics, conduct tours of systems, and assess their working order.
You will develop creative approaches to reducing operational costs while improving overall data center efficiency.
You ensure that environmental and safety standards are consistently met, identifying problems and making
repairs quickly in emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures. As a Data Center Facilities Manager, you will be responsible for leading a team in 24/7 Data Center operations. Our goal at the Data Center is to keep 100% uptime, ensuring that the critical Data Center Operations
are uninterrupted 24x7x365 days a year.
Key Activities
• Manage CFE (Critical Facility Engineer) shift staff: coaches, mentors, and develops staff, oversees and
supports facilities training program, conducts performance reviews, and sponsors team goals
• Manage critical operations and maintenance of all assigned site infrastructure equipment and systems
• As a Datacenter lead, ensure the development and implementation of cross-functional programs related
to the Operational Readiness of our data centers.
• In support of maintenance plans and repair strategies, coordinate with logistics partners to ensure
optimal provisioning of parts, spares, and consumables at all data centers to support continual readiness.
• Provide scalable solutions for reliable asset management to include initial acceptance of owner and
contractor furnished equipment and subsequent tracking of assemblies and subassemblies throughout
the lifecycle of the equipment.
• In collaboration with cross-functional data center teams, support efficient planning of lifecycle
maintenance activities and projects that require equipment shutdowns, to minimize the impact on
redundancy and availability.
• Ensure consistency and use of best practices across the fleet in transition from construction to operations
and operations excellence.
• Provide for cross communications with counterparts at all data center sites, with the leadership team, and
adjacent operating teams to share lessons learned and best practices to improve and optimize
operational readiness and associated processes and routines.
• Support and drive the development, implementation, and improvement of applicable global standards.
• Ensure consistent process deployment in both legacies as well as new build data centers.
• Collate, analyze and submit scheduled and any other defined periodic reports regarding the current and
future state of all business-critical IT systems within the data centers – (EOL notification, track
infrastructure maintenance schedule, et
• Confer and liaise with third-party vendors, as appropriate, to ensure that power, A/C, fire suppression and
floor support, and maintenance issues are addressed and resolved.
• Day-to-day administration of the data center and DRC Center
• Enforce SLA conformance with Service providers
• Ensure proper backup and recovery procedures are in place for all systems and services.
• Establish performance benchmarks, conduct analyses and prepare reports on all aspects of the critical
facility operations and maintenance.
• Work with IT managers and other business leaders to coordinate projects, manage capacity and optimize
plant safety, performance, reliability, and efficiency.
• Create, utilize and administer MOPs and SOPs for all work on critical facilities/data center facility
equipment.
• Schedule work activities, within specified change control/management protocol.
• Maintain a constant state of readiness in support of the mission goal of 99.999% uptime
• Solid Understanding of Critical Electrical and Mechanical / HVAC equipment (UPS, Generators,
Switchgears, PDUs, CRAC Units, Chillers, etc.)
Experience and skills required
• Minimum of 3-5 years of experience with Business Continuity Planning
• Minimum of 3 years of experience, working in Data Center with one or more of the following:
network, distributed systems, mainframe, midrange, batch operations experience
• A broad and detailed knowledge of data management operations at the technical level based on
hardware and software solutions for PC client/server environments
• Ability to interact with individuals on all organizational levels and deal with external vendors
Preferred qualifications:
• Master’s degree in a technical discipline or equivalent practical experience.
• Experience collaborating with other business units to meet company goals and standards.
• Understanding the operations and maintenance of electrical, control systems, and mechanical
systems in a data center environment.
• Ability to develop and grow team members, through coaching, mentoring, and training.
• Demonstrated ability to quickly understand complex systems
• High level of human relations/interpersonal skills as well as excellent verbal and written
communication and listening skills
• Must have good attention to detail skills and a capacity to escalate to and influence senior
managers and customers
• Establishes operational and performance benchmarks conducts analyses and prepares reports
on all aspects of the critical facility operation and maintenance
• Experience leading small teams and sub-contractors
• Experience educating and influencing cross-functional teams
• Experience in effectively communicating risk versus benefit
• Track record of assertively driving projects to completion with minimal supervision
• Experience in root cause analysis, project, and program management
• Experience providing solutions to large-scale projects
• Strong procedural documentation skills are required.
• Understanding of and experience with service level agreements
• Working experience or general knowledge of the ITIL framework is highly desirable.
IP Transmission Engineer
General Job Information
Job Title: IP/ Transmission Engineer
Reports To: IP/ Transmission Manager
JOB PURPOSE
IP/ Transmission Engineer role provides for the stable functioning of the IP network that
supports Data Center managed and hosted services. This professional also manages the
upgrading and modification of the IP network to satisfy services growth and expansion.
The IP Network Engineer will take care of the SLA management and carry on the incident
and problem analysis. The professionals have to provide assistance with customer,
services and technical troubleshooting processes. It is the IP Network Engineer who take
care of the implementation of the IP and MPLS and handles network changes and other
additional tasks.
RESPONSIBILITIES
Technical
• The professional will create designs for network upgrades and plays an
important role in the policies and procedures for capacity and
performance management.
• Provide 2nd level maintenance support for all IP/MPLS network elements.
This shall include but not limited to all escalations from 1st Line,
implementation of platform upgrades and system expansions and provide
solution to customer issues/problems.
• Implement project related activities as well as other initiatives within the
IP/MPLS setup.
• Provide specialist technical advice and information to IP/MPLS Operations
Manager and propose improvement in line with trends and technology
• Execute decisions to maintain service continuity of the IP/MPLS platforms
and services and provide technical guidance to Marketing , Commercial and
Enterprise Business Unit
• The IP Network Engineer will handle issues related to performance
analysis, recurring system maintenance, systems troubleshooting.
• It is the IP Network Engineer who is responsible for configuration and
management of the edge network.
• Operate and maintain the IP network delivering IP data, voice and video to
an assigned customer access network.
• Extend all the necessary support for the second and third-tier escalations
for all operational outages in IP network.
• Offer engineering solutions based on a thorough understanding of Data
Network architecture, topology and other configuration details.
• Maintain a record of engineering solutions, such as detailed engineering
requirements, detailed reference design, contribute to sales presentations
showcasing all technical features and processes
• Maintain positive client relationships
Qualification/Work Experience
• The candidate should possess a bachelor’s in electrical/electronic engineering or
any related field. Professional certification is a plus.
• 3+ years’ experience as IP/ Transmission engineer Highly technical and analytical
Technical Competencies
• Extensive knowledge in – Juniper Networks Certified Associate (JNCIA) / Juniper
Networks Certified Specialist Security (JNCIS) / Juniper Networks Certified
Professional Security (JNCIP) /Juniper Networks Certified Expert Security (JNCIE) /
Cisco Certified Network Associate (CCNA) / Cisco Certified Network Professional
(CCNP) / Cisco Certified Internetwork Expert (CCIE) / Certified Wireless Network
Administrator (CWNA) /Citrix Certified Associate (CCA Knowledge of data
management, data security and disaster recovery systems & procedures
• Strong communications skills and an ability to convey technical planning to nontechnical stakeholders
• Ability to manage complex networks
• Knowledge of networks growth analysis and capacity planning processes and
techniques.
Managerial Competencies
• Excellent project management skills
• Strong customer service skills
• Ability to handle client and customer issues tactfully and professionally
• Highly organized and detail-oriented
• Thrives in a fast-paced work environment
• Enjoys complex problem-solving and collaboration Very good interpersonal
relationship and a proven ability to deal with people at all levels of the organization
• Committed to working non-traditional hours, nights and weekends
Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Creative, analytical, and driven
• Must be self-disciplined and self-motivated
• Must be assertive, Adept and effective communicator
Network Security Engineer
General Job Information
Job Title: Cyber Security Engineer
Reports To: IT Manager
JOB PURPOSE
To provide operational support in IT Security Operations for the achievement of the organization
objectives
RESPONSIBILITIES
• Primarily responsible for security event monitoring, management and response.
• Monitoring day-to-day activities within the security unit to ensure effective operation
of incident detection and response processes.
• Provides security support and service request for the end users
• Conduct security incidents investigation on complaints from users
• Undertakes the upgrade of firmware, Backups and routine maintenance of the
security equipment, systems, and resources.
• Firewall configuration and management.
• Testing / Auditing/processes as required from time to time. Patch management to
maintain security level.
• Understanding of all the Infra Components such as racks, Server hardware, cabling,
Backups, Storage, load balancers, security appliances are must
• Co-ordination with stakeholders, build and maintain positive working relationships
with them
• Collects data for the development of technicial specification for requisitioning SOC
systems
• Collects information for the design and development of procedures, standards and
guidelines to support the implementation of SOC systems.
• Collects data on SOC operations to support the design and administration of SOC
projects for the Agency.
• Undertake the upgrades and routine mainitanence of the SOC equipments, systems
and resources
• Collects data to support technical reviews of SOC operations ,designs,plans and
deployment strategies or policies
• Conducts field visits on comlaints from clients ,organizations on the SOC operations.
• Supervises and appraises the performance of subordinate staff
• Any other duties that may be assigned.
Qualification/Work Experience
• Strong technological background, with BSC qualification in Computer Science, Information
Technology /Management Information Systems , Computer Engineering or equivalent
disciplines
• More than 3 years’ experience in Incident Response Handling and Investigation, Network
Security, Penetration Testing and End Point Protection System.
• Excellent knowledge in UNIX, Linux Sytems, Firewall configurarions systems ,Pentesting
tools , EDR’s, MDR’s XDR’s systems and Network Security.
• Relevant professional level IT Certifications or industry competency -based certification(s).
Technical Competencies.
• Demonstrate thorough knowledge of procedures and customer related processes
• Maintain security applications development and network maintenance culture
• Experience Routine Configuration of Firewalls and maintenance
• Experience Virtual Private Server (VPS) security audit and websites security
• Excellent analysis and troubleshooting skill and ability to extract implementation
requirements from high level request descriptions.
• Ability to work with little supervision and perform well under pressure.
• Demonstrate technical leadership and execute best operational practices.
• Demonstrate thorough knowledge of procedures and customer related processes
• Experience with working with SEIM’s and SOC systems.
Managerial Competencies
• Excellent project management skills
• Excellent people management skills, including team building, team motivation, and
optimizing team skills to deliver results
• Very good interpersonal relationship and a proven ability to deal with people at all levels
of the organization
Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Must be self-disciplined and self-motivated
• Must be assertive
Core Network Engineer
General Job Information
Job Title: Core Network Engineer
Reports To: Operations Manager
JOB PURPOSE
Core Network Engineer role provides for the stable functioning of the CS/PS infrastructure that supports both mobile voice and data services. This professional also manages the upgrading and modification of the core network to satisfy services growth and expansion.
The Core Network Engineer will take care of the SLA management and carry on the incident and
problem analysis. The professionals have to provide assistance with customer, services and
technical troubleshooting processes. It is the Core Network Engineer who takes care of the
integration of new cell sites rolls out and handles network changes and other additional tasks.
RESPONSIBILITIES
Technical
• Good understanding of Mobile Network Circuit Switch and Packet Switch Core Network architecture
• Good understanding of 2G, 3G and 4G network architecture (RAN and Core)
• Good knowledge of virtualized technologies i.e. SD WAN, NFV, SDN
• Solid understanding of Mobile Core network planning and operations
• Good knowledge of the OSS and BSS system architectures
• Good knowledge in alarm monitoring for optical domain, preferably in a multivendor environment.
• Experience working with trouble ticketing systems such as OTRS, Remedy, etc.
• Experience working in a NOC environment or similar role.
Description of any special requirements in addition to those listed above: Ability to identify key
issues in a situation and to think creatively and strategically in facing internal and external challenges
Qualification/Work Experience
• The candidate should possess a bachelor’s in electrical/electronic engineering or any
related field.
• 3+ years’ experience as Core Network engineer Highly technical and analytical
Technical Competencies
• Extensive knowledge in Mobile Network CS/PS infrastructure operations and maintenance
is required
• Strong communications skills and an ability to convey technical planning to non- technical
stakeholders
• Ability to manage complex networks
• Knowledge of networks growth analysis and capacity planning processes and techniques.
Managerial Competencies
• Excellent project management skills
• Strong customer service skills
• Ability to handle client and customer issues tactfully and professionally
• Highly organized and detail-oriented
• Thrives in a fast-paced work environment
• Enjoys complex problem-solving and collaboration Very good interpersonal relationship
and a proven ability to deal with people at all levels of the organization
• Committed to working non-traditional hours, nights and weekends
Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Creative, analytical, and driven
• Must be self-disciplined and self-motivated
• Must be assertive, Adept and effective communicator
Fiber Engineer
General Job Information
Job Title: Fiber Engineer
Reports To: Operations and Maintenance Manager
JOB PURPOSE
• Fiber cable installation, construction, maintenance and repair works.
• Ensuring the highest levels of fiber infrastructure maintenance and
availability
RESPONSIBILITIES
Technical
• Maintain agreed SLAs for fault and new service provision through effective
work allocation and also drive accountability and efficient delivery within the
outsourced operations for all managed services
• Fiber splicing activities, cable and safety test equipment and use of all types
of cable construction equipment.
• Validate and test end-to-end service provisioning for fiber network.
• Cable terminations on cross connect, patch panels, hubs and routers.
• site surveys, condition discrepancy reports, design drawings, technical
manuals for cable installation feasibility.
• Network analysis and routine troubleshooting
• Liaise with vendors and other colleagues for problem resolution
• Maintain positive client relationships
Qualification/Work Experience
• The candidate should possess a bachelor’s in electrical/electronic engineering,
telecommunication engineering or any related field.
• 3+ years’ experience in NOC operations
Technical Competencies
• Good understanding of KPIs and service levels and processes to achieve and
measures them.
• Locate and repair cables faults to maintain existing cable network without causing
signal failure interruptions.
• Understand construction prints and splice schematics.
• Experience in managing field vendors / contractors on meeting service levels and
delivery targets
• Must be analytical, with high level troubleshooting and problem solving skills.
• Network analysis and routine troubleshooting
• Identification and prevention of any potential issues regarding the network
• Knowledge of networks growth analysis and capacity planning processes and
techniques.
Managerial Competencies
• Excellent project management skills
• Strong customer service skills
• Ability to handle client and customer issues tactfully and professionally
• Highly organized and detail-oriented
• Thrives in a fast-paced work environment
• Enjoys complex problem-solving and collaboration Very good interpersonal
relationship and a proven ability to deal with people at all levels of the organization
• Committed to working non-traditional hours, nights and weekends
Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Good interpersonal and communication skills with excellent stakeholder
management.
• Creative, analytical, and driven
• Must be self-disciplined and self-motivated
• Must be assertive, Adept and effective communicator
IT Applications Engineer
General Job Information
Job Title: IT Applications Engineer
Reports To: IT Applications Manager
JOB PURPOSE
IT applications engineer role is to help to develop new applications and improve upon existing
ones that will serve our clients and business well. The core focus of this role is to support in
resolving technical problems and provide training to users to maximize the value of technology in
business. We are seeking an innovative, talented, and experienced applications engineer who will
collaborate with our engineering department to objectively analyze application performance and
effectively implement necessary changes.
RESPONSIBILITIES
Technical
• Develop applications that effectively accomplish client objectives and user needs
• Design and write code for applications
• Analyze and edit existing computer applications to improve functionality
• Remodel and adapt applications as needed to optimize performance
• Install applications and confirm proper communication between equipment and
systems
• Identify specific customer and client needs and preferences related to
application
• Test applications extensively to ensure they are error and bug free
• Act as a technical advisor to all departments
• Maintain computer applications databases
• Liaise with sales department to identify technical requirements and develop
solutions
• Determine project constraints including estimated time and costs
• Act as resident technological expert advisor for our products
• Connect with customers to analyze user experience and gain constructive
feedback
• Customize specialized applications according to client needs
• Create and present application prototypes
• Collaborate with engineering and programming departments
• Present new project proposals to sales department based on customer analysis
• Contribute to sales presentations showcasing all technical features and
processes
• Maintain positive client relationships
Qualification/Work Experience
• The candidate should possess a bachelor’s or master’s degree in computer science or any
related field. Professional certification is a plus.
• 3+ years’ experience as applications engineer Highly technical and analytical
Technical Competencies
• Knowledge of a broad range of relevant multi-user computer systems, applications and or
equipment
• Extensive knowledge in various programming languages (Java, Perl, Python, C++ etc.) and
PowerApps
• Familiarity with CAD software Should be able to work using all advanced and old operating
systems such as LINUX, UNIX, Windows, etc.
• Knowledge of data management, data security and disaster recovery systems &
procedures
• Strong communications skills and an ability to convey technical planning to non- technical
stakeholders
• Ability manage complex statistical computer databases (Data Analysis skills)
• Knowledge of applications growth analysis and capacity planning processes and
techniques.
Managerial Competencies
• Excellent project management skills
• Strong customer service skills
• Sales and marketing experience a plus
• Ability to handle client and customer issues tactfully and professionally
• Highly organized and detail-oriented
• Thrives in a fast-paced work environment
• Enjoys complex problem-solving and collaboration Very good interpersonal relationship
and a proven ability to deal with people at all levels of the organization
• Committed to working non-traditional hours, nights and weekends
Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Creative, analytical, and driven
• Must be self-disciplined and self-motivated
• Must be assertive, Adept and effective communicator
IT Applications Manager
General Job Information
Job Title: IT Applications Manager
Reports To: CTO
JOB PURPOSE
1. To provide technical and operational support in IT applications
2. The role is to also work with stakeholders to plan, develop and implement new products and service requests.
RESPONSIBILITIES
• Supervision of Webserver and Website Administration
• Supervision of Technical and Administrative Activities of the Team
• Task Scheduling of team members and Unit Project Supervision
• Supervision of investigations of Client Complaints and resolution
• Plan scope and prioritize application change and enhancement requests and manage releases.
• Website Development and Maintenance
• Day to Day Management of Unit and Appraisal of Team Members
• Monthly, Quarterly, and Annual activity reports of the unit to Management
• Responsible for evaluating, adopting, and implementing appropriate technologies and services for the
Unit.
• Manage daily operations and end-user support for assigned business area applications and the
resolution of all user issues affecting production operations.
• Liaise with the user community and IT to ensure effective End User Support for access requests,
service requests, training, and usability issues.
• Document end-user support processes and provide knowledge references for the helpdesk.
• Participate in the annual Disaster Recovery test.
• Manage relationships and projects with software vendors and consultants.
• Follow all IT SOPs (Standard Operating Procedures) for the delivery and support of regulated systems.
• Execute projects following industry-standard best practices and ensure that vendor Project Managers
also follow best practices when executing projects.
• Lead the requirements for new business solutions and execute the Request for Proposal (RFP)
process.
• Any other duties that may be assigned.
Qualification/Work Experience
• Strong technological background, with BSc qualification in Information Technology and MSc in Global
ICT Policy.
• Over 10 years’ experience in technology and software development cycle
• Excellent knowledge in DNS, TCP/IP Networking and OS System Administration, Drupal and
WordPress Developer and Web services, ICT Policy and Information Security Policy, ITIL IT Service
Management, System and Data Analysis, SSL Administration and Configuration, Team Player,
Presentation, writing, and communication skills, research skills, quick Leaner, creative thinking, and
problem-solving skills.
• Working knowledge in cPanel WHM Servers, MSSQL, and MySQL DBMS, PHP, MS Office 365, and
SharePoint Frameworks.
Technical Competencies.
• Demonstrate thorough knowledge of procedures and customer-related processes
• Maintain proper applications development and network maintenance culture
• Build a good working relationship with RND and other business stakeholders
• Excellent analysis and troubleshooting skills and ability to extract implementation requirements from
high-level request descriptions.
• Ability to work with little supervision and perform well under pressure.
• Demonstrate technical leadership and execute best operational practices.
• Demonstrate thorough knowledge of procedures and customer-related processes
• Experience with working with trouble ticketing systems.
Managerial Competencies
• Excellent project management skills
• Excellent people management skills, including team building, team motivation, and optimizing
team skills to deliver results
• Very good interpersonal relationships and a proven ability to deal with people at all levels of the
organization
Personal Competencies/Soft Skills
• Possesses integrity and a high sense of confidentiality
• Must be self-disciplined and self-motivated
• Must be assertive
Operations & Maintenance Manager
General Job Information
Job Title: Operations Manager
Reports To: Chief Technology Officer
JOB PURPOSE
The network operations manager will be responsible for the day-to-day management of all operational activities on the Smartinfraco Network. The role will also be responsible for ensuring the design, planning, rollout, monitoring, maintenance and optimization of IP/MPLS Network Infrastructure, Transmission Network
Infrastructure, Mobile Core and LTE Radio Access Network are up to industry standards. Incorporating best
practices into incident, change and problem management processes that seamlessly resolve customer complaints reaching the support center. Ensure all network key performance indicators (KPI’s) are within
acceptable thresholds. Serve as Technology’s liaison with vendors, partners and contractors in the acquisition, implementation and management of support services for telecommunications systems ensuring value delivery for every PO issued.
RESPONSIBILITIES
• Develop and maintain network operation strategies that will help enhance and achieve long term
goals for the company
• Appropriately manage company resources i.e. evaluate staffing requirements, appropriately assign
work, properly manage workflow across teams
• Evaluate current internal department process flows and recommend and/or implement
improvements such as eliminating non-value adding steps
• Implement and maintain policies and procedures associated with infrastructure administration
• Conduct thorough review of proposed solutions against standards, ensure that proposal is engineered
to fit client needs, account for all levels of resiliency with a growth mindset
• Responsible for the regular review, maintenance and upgrade of important components of the
network infrastructure
• Maintains an up-to-date knowledge of current trends and practices in the data and
telecommunications fields
• Ensure 24/7 on-call network support, which includes determining severity of the problem and
deciding the appropriate course of action
• Develop and implement network back-up and disaster recovery strategies
• Oversee Commissioning and integration of network elements according to service requirements
• Analyse technical specifications from stakeholders and provide solutions where applicable
• Coordinate with OEMs and other stakeholders for planned maintenance activities
Qualification/Work Experience
• Minimum 4-year Academic Degree (Engineering and Sciences)
• A masters degree in business or management will be an added advantage
• A minimum of 5 years working experience in an ISP environment
• Good understanding of the Ghanaian telecommunication industry
• Experience on a similar role desirable
• ITIL certification preferable
Technical Competencies
• Good understanding of IP Networking and System Integration
• Good understanding of 2G, 3G and 4G network architecture (RAN and Core)
• Good knowledge of of virtualized technologies i.e. SD WAN, NFV, SDN, IoT, M2M, Network Slicing
• Solid understanding of fixed-mobile convergence
• Good knowledge of the OSS and BSS system architectures
• Knowledge in fiber and transmission network technologies such as GPON/SDH/SONET/DWDM
• Good knowledge in alarm monitoring for optical domain, preferably in a multivendor environment.
• Experience working with trouble ticketing systems such as OTRS, Remedy, etc.
• Experience working in a NOC environment or similar role.
• Proficient in use of MS Office Suite.
Non-technical Competencies
• Ability to work effectively with multiple stakeholders in a multi-cultural environment
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal
and external challenges
• Good organizational and time management skills
• Excellent people management skills, including optimizing team skills to deliver results.
• Possesses integrity and high sense of confidentiality.
• Must be self-disciplined and self-motivated.
• Demonstrate technical leadership and execute best operational practices.
• Demonstrate thorough knowledge of procedures and customer related processes.
• Ability to adapt to changing requirements of business and staff members
Customer Solutions Engineer
General Job Information
Job Title: Customer Solutions Engineer
Reports To: Service Delivery Manager
JOB PURPOSE
• Develop collaborative cross-functional working relationships with all Business units
and serve as a business relationship linkage at all level including Senior Management
• The incumbent is responsible for ensuring that customer’s need is satisfied
RESPONSIBILITIES
Technical
• Relate with Business units to ascertain performance levels of Services from a
Customer and Users perspective.
• Understand the changing business needs and determine levels of Service required to
support the business.
• Translate Strategic, Tactical and Operational objectives of business units to Service
Level Agreements/Technology deliverables
• Schedule regular meetings with business unit’s leadership with stated objectives and
outcomes. Ensure alignment on objectives and awareness of results
• Conduct technical feasibility and design solutions to meet customer requirements
• Service catalogue development, support and maintenance
• Leads in identifying, assessing and promoting the use of existent and innovative
technologies for increased productivity or new capabilities for the business
Qualification/Work Experience
• The candidate should possess a bachelor’s in computer science, electrical/electronic
engineering or any related field. Professional certification is a plus.
• 3+ years’ experience in IT, computer systems engineering, or systems engineering and
analysis.
Technical Competencies
• Demonstrate thorough knowledge of procedures and customer related processes
• Solid experience in telecom last mile solutions designs
• Knowledge in last mile Fiber/ radio solutions deployment and operations
• Knowledge in customer premises equipment installations / configurations
• Solid networking knowledge (OSI network layers, TCP/IP Strong communications skills and
an ability to convey technical planning to non- technical stakeholders
• Ability to manage complex networks
Managerial Competencies
• Demonstrate productivity, initiative, professionalism, customer service attitude,
attention to detail and quality, ability to multitask, team focus, strong interpersonal
skills, strong verbal and written communication skills.
• Strong customer service skills
• Ability to handle client and customer issues tactfully and professionally
• Highly organized and detail-oriented
• Thrives in a fast-paced work environment
• Enjoys complex problem-solving and collaboration Very good interpersonal relationship
and a proven ability to deal with people at all levels of the organization
• Committed to working non-traditional hours, nights and weekends
Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Creative, analytical, and driven
• Must be self-disciplined and self-motivated
• Must be assertive, Adept and effective communicator
IT Systems Engineer
General Job Information
Job Title: IT Systems Engineer
Reports To: IT Systems Manager
JOB PURPOSE
• Managing and monitoring all installed systems and infrastructure
• Installing, configuring, testing and maintaining operating systems, application
software and system management tools
• Ensuring the highest levels of systems and infrastructure availability
• Demonstrate superb technical competency, delivering mission critical
infrastructure and ensuring the highest levels of availability, performance and
security.
RESPONSIBILITIES
Technical
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and
system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify
possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the
human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution
• Maintain positive client relationships
Qualification/Work Experience
• The candidate should possess a bachelor’s in computer science, electrical/electronic
engineering or any related field. Professional certification is a plus.
• 3+ years’ experience in IT, computer systems engineering, or systems engineering and
analysis.
Technical Competencies
• Proven working experience in installing, configuring and troubleshooting UNIX /Linux
based environments.
• Solid experience in the administration and performance tuning of application stacks
(e.g.,Tomcat, JBoss, Apache, Ruby, NGINX)
• Solid Cloud experience
• Experience with virtualization and containerization (e.g., VMware, Virtual Box)
• Experience with monitoring systems
• Experience with automation software (e.g., Puppet, cfengine, Chef)
• Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
• Solid networking knowledge (OSI network layers, TCP/IP Strong communications skills and
an ability to convey technical planning to non-technical stakeholders
• Ability to manage complex networks
• Knowledge of networks growth analysis and capacity planning processes and techniques.
Managerial Competencies
• Excellent project management skills
• Strong customer service skills
• Ability to handle client and customer issues tactfully and professionally
• Highly organized and detail-oriented
• Thrives in a fast-paced work environment
• Enjoys complex problem-solving and collaboration Very good interpersonal relationship
and a proven ability to deal with people at all levels of the organization
• Committed to working non-traditional hours, nights and weekends
Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Creative, analytical, and driven
• Must be self-disciplined and self-motivated
• Must be assertive, Adept and effective communicator
IT Systems Manager
General Job Information
Job Title: IT Systems Manager
Reports To: IT Manager
JOB PURPOSE
• Meeting with IT directors and other upper management staff to propose ideas
and relay information to the IT department
• Installing, configuring, testing and maintaining operating systems, application
software and system management tools
• Ensuring the highest levels of systems and infrastructure availability
• Demonstrate superb technical competency, delivering mission critical
infrastructure and ensuring the highest levels of availability, performance and
security.
• Researching new business technologies and IT software to strengthen the
organisations sustems
RESPONSIBILITIES
Technical
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and
system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify
possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the
human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution
• Maintain positive client relationships
Qualification/Work Experience
• The candidate should possess a bachelor’s in computer science, electrical/electronic
engineering or any related field. Professional certification is a plus.
• 3+ years’ experience in IT, computer systems engineering, or systems engineering and
analysis.
Technical Competencies
• Proven working experience in installing, configuring and troubleshooting UNIX /Linux
based environments.
• Solid experience in the administration and performance tuning of application stacks
(e.g.,Tomcat, JBoss, Apache, Ruby, NGINX)
• Solid Cloud experience, preferably in AWS
• Experience with virtualization and containerization (e.g., VMware, Virtual Box)
• Experience with monitoring systems
• Experience with automation software (e.g., Puppet, cfengine, Chef)
• Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
• Solid networking knowledge (OSI network layers, TCP/IP Strong communications skills and
an ability to convey technical planning to non- technical stakeholders
• Ability to manage complex networks
• Knowledge of networks growth analysis and capacity planning processes and techniques.
Managerial Competencies
• Excellent project management skills
• Strong customer service skills
• Ability to handle client and customer issues tactfully and professionally
• Highly organized and detail-oriented
• Thrives in a fast-paced work environment
• Enjoys complex problem-solving and collaboration Very good interpersonal relationship
and a proven ability to deal with people at all levels of the organization
• Committed to working non-traditional hours, nights and weekends
Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Creative, analytical, and driven
• Must be self-disciplined and self-motivated
• Must be assertive, Adept and effective communicator
Power Engineer
General Job Information
Job Title: Power Engineer
Reports To: Operations and Maintenance Manager
JOB PURPOSE
• Operation, maintenance, renovation, and repair of telecom and other IT systems
power in a data center facility, POP and cell sites.
• Ensuring the highest levels of power systems and infrastructure availability
RESPONSIBILITIES
Technical
• Identify maintenance priorities and handle Maintenance and Engineering repairs.
• Check electric power system reliability to maximize performance level.
• Analyze Systems Operations data and systems.
• Designing electrical systems or their components.
• Diagnosing and solving electrical problems with products or systems.
• Installing, servicing, calibrating and updating electrical systems.
• Repairing or replacing faulty electrical parts of a product.
• Developing and testing electrical system prototypes or simulated events and
making modifications if required.
• Conducting inspections to ensure that products or systems are in a safe and
usable condition.
• Liaise with vendors and other colleagues for problem resolution
• Maintain positive client relationships
Qualification/Work Experience
• The candidate should possess a bachelor’s in electrical/electronic engineering,
telecommunication engineering or any related field.
• 3+ years’ experience in NOC operations
Technical Competencies
• Excellent understanding of telecom and IT power systems
• Support, configuration, maintenance and upgrading of all networks and infrastructures
power installations
• Manage power solutions reliability/availability
• Power solutions analysis and routine troubleshooting
• Maintaining the stability of the core network
• Engaging in on-call rotation shifts 24/7 whenever necessary
• Identification and prevention of any potential issues regarding the network
• Knowledge of networks / systems power requirement growth analysis and capacity
planning processes and techniques.
Managerial Competencies
• Excellent project management skills
• Strong customer service skills
• Ability to handle client and customer issues tactfully and professionally
• Highly organized and detail-oriented
• Thrives in a fast-paced work environment
• Enjoys complex problem-solving and collaboration Very good interpersonal relationship
and a proven ability to deal with people at all levels of the organization
• Committed to working non-traditional hours, nights and weekends
Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Creative, analytical, and driven
• Must be self-disciplined and self-motivated
• Must be assertive, Adept and effective communicator
Service Delivery Manager
General Job Information
Job Title: Service Delivery Manager
Reports To: Chief Technology Officer
JOB PURPOSE
• Develop collaborative cross-functional working relationships with all Business units
and serve as a business relationship linkage at all level including Senior Management
• The incumbent is responsible for ensuring that customer’s need is satisfied
RESPONSIBILITIES
Technical
• Agree with business units on technology Service level requirements
• Agree with internal business support unit on Operational Level Agreements
• Relate with Business units to ascertain performance levels of Services from a
Customer and Users perspective.
• Understand the changing business needs and determine levels of Service required to
support the business.
• Translate Strategic, Tactical and Operational objectives of business units to Service
Level Agreements/Technology deliverables
• Ensure business interests are considered in technology internal planning sessions
and service definitions
• Schedule regular meetings with business unit’s leadership with stated objectives and
outcomes. Ensure alignment on objectives and awareness of results
• Conduct technical feasibility and design solutions to meet customer requirements
• Service catalogue development, support and maintenance
• Leads in identifying, assessing and promoting the use of existent and innovative
technologies for increased productivity or new capabilities for the business
Qualification/Work Experience
• The candidate should possess a bachelor’s in computer science, electrical/electronic
engineering or any related field. Professional certification is a plus.
• 3+ years’ experience in IT, computer systems engineering, or systems engineering and
analysis.
Technical Competencies
• Proven working experience in installing, configuring and troubleshooting customer
solutions
• Demonstrate thorough knowledge of procedures and customer related processes
• Solid experience in telecom last mile solutions designs
• Knowledge in last mile Fiber/ radio solutions deployment and operations
• Solid networking knowledge (OSI network layers, TCP/IP Strong communications skills and
an ability to convey technical planning to non- technical stakeholders
• Ability to manage complex networks
• Knowledge of networks growth analysis and capacity planning processes and techniques.
Managerial Competencies
• Excellent project management skills
• Strong customer service skills
• Ability to handle client and customer issues tactfully and professionally
• Highly organized and detail-oriented
• Thrives in a fast-paced work environment
• Enjoys complex problem-solving and collaboration Very good interpersonal relationship
and a proven ability to deal with people at all levels of the organization
• Committed to working non-traditional hours, nights and weekends
Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Creative, analytical, and driven
• Must be self-disciplined and self-motivated
• Must be assertive, Adept and effective communicator
Network Operations Center Engineer
General Job Information
Job Title: NOC Engineer
Reports To: Operations and Maintenance Manager
JOB PURPOSE
• Installing, configuring, testing and maintaining operating systems, application
software and system management tools
• Ensuring the highest levels of systems and infrastructure availability
• Monitor IT and network environment, and ensure that the uptime and
connectivity of the nodes/systems are seamless 24/7.
RESPONSIBILITIES
Technical
• Resolve any issues related to servers, networks and telecommunications by
consistently troubleshooting and monitoring.
• Strict monitoring of multiple networks and systems, maintain uptime for all IT
systems.
• Consistently monitor network/systems errors and make decisions in order to
maintain o efficiency and an ideal network.
• Proactively ensure the highest levels of systems and infrastructure availability
• Participate in the design of networks and operational support systems
• Provide 2nd level support
• Manage system back-ups
• Vendor ticket management
• Network analysis and routine troubleshooting
• Liaise with vendors and other colleagues for problem resolution
• Maintain positive client relationships
Qualification/Work Experience
• The candidate should possess a bachelor’s in electrical/electronic engineering,
telecommunication engineering or any related field.
• 3+ years’ experience in NOC operations
Technical Competencies
• Excellent understanding of technologies, operating systems, networking, anti-virus, backups, systems and firewalls
• Voice and video data management
• Support, configuration, maintenance and upgrading of all networks and infrastructures
for corporations
• Power failure monitoring
• Manage system back-ups
• Vendor ticket management
• Network analysis and routine troubleshooting
• Maintaining the stability of the core network
• Engaging in on-call rotation shifts 24/7 whenever necessary
• Identification and prevention of any potential issues regarding the network
• Knowledge of networks growth analysis and capacity planning processes and techniques.
Managerial Competencies
• Excellent project management skills
• Strong customer service skills
• Ability to handle client and customer issues tactfully and professionally
• Highly organized and detail-oriented
• Thrives in a fast-paced work environment
• Enjoys complex problem-solving and collaboration Very good interpersonal relationship
and a proven ability to deal with people at all levels of the organization
• Committed to working non-traditional hours, nights and weekends
Personal Competencies/Soft Skills
• Possesses integrity and high sense of confidentiality
• Creative, analytical, and driven
• Must be self-disciplined and self-motivated
• Must be assertive, Adept and effective communicator
RAN Engineer
General Job Information
Job Title: Radio Access Network Engineer
Reports To: Rural Telephony Manager
Role Purpose:
The RAN Network Engineer will be responsible for the RAN network infrastructure and ensure 24/7
service running of the network.
Key Responsibilities:
• Provide level 2 support to all RAN network and BTS related incidents
• Support all planning activities related to BTS/eNodeB Integration
• Help to define processes and procedures for RAN engineering tasks
• Preparation of all required scripts for site integration according to agreed templates
• Configuration and integration of RAN nodes
• Perform daily preventive maintenance on all RAN network nodes
• Analyze and troubleshoot incidents and problems to restore services with minimal impact
• Liaise with field engineers to resolve network faults and clearing of alarms
• Checking and loading of required licenses and patches
• Prepare and maintain up-to-date documentation on current network architecture and services
• Conduct weekly & monthly analysis of the statistics from the live network nodes, trend analyses,
capacity planning and expansion in line with network growth trends and increases in traffic
• Drive technology innovation by keeping up to date with technology that can translate into cost
saving and competitive advantage for the organization
• Provide customer handling and support
Experience and Qualification:
• Bachelor’s degree in electrical engineering, Computer Science, Telecommunication or related
field of study
• 5+ years of experience in RAN network integration or back-office support
• Strong knowledge of Huawei equipment is preferred
• Knowledge about mobile network structure and service flows
• Good knowledge of RAN network architecture and nodes
• Good knowledge of 2G/3G/4G technologies and protocols
• Experience with BSC/RNC/BTS migrations and cutovers
• Good knowledge of site level installations and equipment interconnectivity
• Understanding of Service Management SLAs
• Ability to extract implementation requirements and details from a high-level request description
• Ability to analyze network incidents and generate alternative solutions to problems
• Able to collect and analyze traces and find solutions
• Good communication and problem-solving skills
• Ability to work under pressure and tight deadlines
• Able to work on multiple tasks, dealing with multiple functions and managing multiple resources
• Willingness to learn new things with a good attitude
• Documentation and presentation skill is highly desirable, especially using excel, Word, PowerPoint
How to Apply!
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