Privacy Policy for Ascend Digital Solutions Limited

Last Updated: March 26, 2026

This Privacy Policy applies to the website of Ascend Digital Solutions Limited (“Ascend Digital,” “we,” “us,” or “our”), accessible at https://ascenddigitalsol.com.

Ascend Digital Solutions Limited is an IT services and digital infrastructure company focused on enabling Africa’s digital transformation through network infrastructure, digital platforms, and technology solutions. 

We are committed to protecting your personal data in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.

1. Information We Collect

We collect only minimal and necessary personal data to support communication and service delivery.

a. Information You Provide

We may collect:

  • Full name

  • Email address

  • Phone number

  • Organization/company name

  • Inquiry or project details

This occurs when you:

  • Use the “Talk to an Expert” or contact forms

  • Send us inquiries or business requests

  • Engage with our services or partnerships

b. Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and interaction data

This data is used strictly for:

  • Website security

  • Performance monitoring

  • Improving user experience

c. Cookies and Tracking Technologies

Our website may use essential cookies only, which are required for:

  • Website functionality

  • Security and session handling

We do not use cookies for advertising, profiling, or behavioral tracking.

d. Third-Party Services

We may use trusted third-party providers for:

  • Website hosting

  • Email communication

  • Technical support

These providers process data strictly under contractual obligations and confidentiality.

e. Children’s Privacy

Our services are intended for businesses and professionals.

We do not knowingly collect data from individuals under the age of 13.

2. How We Use Your Information

We process personal data lawfully and fairly for the following purposes:

  • Responding to inquiries and business requests

  • Providing information about our services and solutions

  • Supporting partnerships and project engagement

  • Maintaining website functionality and security

  • Complying with legal and regulatory obligations

We do not sell or misuse personal data.

3. Data Protection Principles

We adhere to the principles outlined in Section 17 of Act 843:

  • Accountability: We are responsible for lawful processing

  • Lawfulness: Data is processed fairly and transparently

  • Purpose Limitation: Data is collected for specific purposes only

  • Data Minimization: Only necessary data is collected

  • Accuracy: Data is kept accurate and up to date

  • Transparency: Users are informed about data usage

  • Security: Appropriate safeguards are implemented

  • User Rights: Data subjects can exercise their rights

4. Your Rights

Under the Data Protection Act, 2012 (Act 843), you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to certain processing activities

  • Lodge complaints with the Data Protection Commission

📧 To exercise your rights: info@ascenddigitalsol.com

We will respond within 30 days.

5. Data Sharing and Disclosure

We do not sell personal data.

We may share data only in the following cases:

  • With service providers supporting website operations

  • Where required by Ghanaian law or regulatory authorities

  • During business restructuring (e.g., merger or acquisition)

All third parties are required to comply with data protection laws.

6. Data Security

We implement appropriate technical and organizational measures, including:

  • Secure hosting environments

  • Access controls and authentication

  • Regular monitoring and updates

While we strive to protect your data, no system is completely secure.

7. International Data Transfers

Where data is processed outside Ghana (e.g., cloud infrastructure), we ensure:

  • Adequate data protection safeguards

  • Compliance with Act 843 requirements

  • Secure contractual agreements

8. Data Retention

We retain personal data only for as long as necessary:

  • To respond to inquiries

  • To fulfill business or legal obligations

Data is securely deleted or anonymized when no longer required.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices

  • Updates in legal or regulatory requirements

All updates will be published on this page.

10. Contact Us

Ascend Digital Solutions Limited

Marina Mall Building, 6th Floor

Airport City, Accra, Ghana

📧 Email: info@ascenddigitalsol.com

📞 Phone: +233 0307000701

11. Data Protection Commission

You may also contact:

Data Protection Commission (Ghana)

📧 support@dataprotection.org.gh

🌐 www.dataprotection.org.gh

Acceptance

By using this website, you agree to this Privacy Policy.